IndonesiaCash on Delivery

Cash on Delivery in Indonesia

55% of e-commerce orders in Indonesia are Cash on Delivery. Archipelago geography complicates logistics

COD Challenges in Indonesia

  • Archipelago geography complicates logistics
  • Banking access limited outside Java
  • COD essential for reaching outer islands
  • Multiple local payment preferences

The Solution

How Apex COD Form Helps

  • Phone number verification with OTP
  • Address validation against postal databases
  • COD fee configuration to filter low-intent orders
  • Order confirmation via WhatsApp/SMS
  • Customizable checkout form fields

Expected Results

40%

Average RTO reduction

25%

Fewer fake orders

15%

Higher conversion rate

Learn More

What is Cash on Delivery?

Understanding COD basics

Phone Verification

How OTP reduces fake orders

Reducing RTO

Strategies to cut return rates

Ready to Optimize Your COD Checkout?

Join thousands of Indonesia merchants who have reduced RTO with Apex COD Form.